Terms & Conditions

 
  • The primary Guest must be at least 18 years of age to check in to the hotel.
  • It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID must be carried by every person above 18 staying at the hotel. The identification proofs accepted are an Aadhar Card, Driving License, Voter ID Card, and Passport. Without an Original copy of a valid ID, the guest will not be allowed to check-in.
  • No gatherings and parties of any nature are allowed. The Hotel reserves the right to evict any additional occupants in the room.
  • This reservation is not transferable. No name change is allowed.
  • Special terms of the offer will be applicable for the respective bookings and in case of conflict, the terms of such special offers will prevail.
  • In the event of a No-show or an early departure, The Hotel reserves the right to charge for the entire duration of your stay (inclusive of any applicable prevailing government tax) will be charged to your credit card provided at the time of reservation.
  • The hotel reserves the right to send guests away from the hotel due to their conduct and behaviour or for any other safety, security, and medical reasons. This applies in particular, if guests do not observe instructions given by hotel employees, express themselves in a discriminating manner, or harass or endanger other guests.
  • The Guests will not be permitted to compromise the health, safety and security aspects of the hotel at any point in time.
  • Any Guest noticed to be doing anything illegal and contrary to law will be punishable.
  • The Guests are not allowed to bring food and beverages from outside the hotel or order food to the hotel from outside the hotel.
  • The hotel undertakes no liability for the shelf life of the food which is taken away from the hotel after an event at the hotel or taken outside the hotel for private consumption.
  • In case of conflict in the actual bill provided to you after the receipt of services, the terms of the bill will prevail.
  • The guests are also advised to keep their valuables and belongings in their own custody unless the details of such valuables and/or belongings are explicitly disclosed and delivered to the hotel for safe custody.
  • Neatness and hygiene should be adequately maintained by the guest. The guest should always adhere to the safety, security and hygiene advice duly provided by the hotel and should avoid breaching the same. The guest will be solely responsible for any such violation if identified.
  • All the assets and valuables of the hotel should be duly maintained adequately and should not be damaged or destroyed. The hotel has the discretion to levy any charges in future if it is proven beyond doubt that such damage/destruction to the asset of the hotel (both movable and immovable) has been done or caused by the guest.
  • The hotel’s food and beverage outlets use wholesome ingredients, which may include peanuts, tree nuts, seeds, shellfish, shrimp, seafood, soy, milk, wheat, and other POTENTIAL ALLERGENS. Due to the large scale of the hotel’s food and beverage operations, the Hotel CANNOT GUARANTEE that food and beverage items will not come in contact with potential allergens EVEN IF a particular dish or item does not normally include such ingredients. Guests with food allergies or dietary restrictions should TAKE PRECAUTIONS. The hotel is NOT ABLE to accommodate individually tailored meals or menus for specific guests based on their individual dietary needs. The hotel and its directors, employees, agents, insurers, and suppliers SHALL ABSOLUTELY NOT BE LIABLE for, and all guests shall HOLD HARMLESS all such parties, from any injury, illness or loss resulting from food allergies or the hotel’s inability to meet specific dietary needs or requirements.
  • If you have any allergies, sensitivities or intolerance to, but not limited to: a particular fabric, material, cleaning product or food, it is the individual's responsibility to advise hotel management prior to arrival.  
  • Your valuables can be stored in a safety deposit box in your room or the hotel can store your valuables upon request. The hotel is entitled to collect a charge for the storage of these items.
  • In case the items you wish to store are exceptionally valuable you must notify the hotel before storing them. The hotel may refuse to store this kind of valuables.
  • The hotel is not responsible for valuables stored in a safety deposit box in your room.
  • The management and staff work hard to provide a safe and secure environment. We do everything possible to ensure a secure environment is maintained and we ask that our guests do also. The hotel takes no responsibility for any personal possessions that are lost, stolen or misplaced whilst on the premises due to the acts and omissions of the guests themselves.
  • Lost property found on the premises is logged and kept in a secure location for a period of three (3) months. Thereafter items are either disposed of or donated to charity. The hotel accepts no responsibility for contacting individuals in relation to lost property. Perishable items retrieved from rooms after check out are only held until the close of business that day.
  • Claimed items can be collected from the hotel with valid identification or alternatively, the hotel can arrange postage on behalf of the guest at their expense. The hotel uses the service offered by Indian Post entitled Cash on Delivery (COD). The hotel accepts no responsibility for items sent via post once the item has been delivered to the local post office.   
  • The hotel is not responsible for damage or disappearance of vehicles kept in the garage or the hotel’s parking area or valuables inside the vehicle. The hotel is obliged to clearly express in the garage and at the parking area that the area is not supervised and the hotel is not responsible for the property kept in there.
  • Valet parking is always at the guest’s risk and advice from the security team needs to be strictly adhered to by the guest at the time of checking in. The hotel will not be accountable for the loss of any valuables from such parked vehicles.
  • The hotel reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes.
  • We do our best to ensure reservation arrangements are satisfactory, however, the Hotel does not accept any liability for any loss financial or otherwise, travel delay, injury, damage, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control. These include, but are not limited to, flight delays or cancellations, civil disturbance, defects in vehicles, strikes, theft, acts of terrorism, natural disaster, war, fire, floods, acts of God, acts of Government or any other authorities, changes to Government regulations, accident to or failure of machinery or equipment, maintenance requirements or industrial action.
  • The transport to the airport is provided as an ancillary service and the hotel is not accountable for whatever happens to the guests during such transits.
  • The Management reserves to itself the absolute right of admission to any person in the hotel premises and to request any guest to vacate his or her room at any moment without previous notice, In case of default the management will be entitled to remove the luggage and belongings of the visitors from the room occupied by him or her and lock the room.
  • Guests may be contacted closer to their check-in date to confirm the arrival status or arrival time through calls or messages. In case, we do not receive a response from the guest after multiple attempts, the booking may be put on hold or cancelled. In case of availability, ZENQ HOTELS & RESORTS will try to reinstate your booking when you contact us back or make a payment through our multitude of payment options.
  • Kids above 05 years will be on a chargeable basis unless specified—valid Govt. Photo ID is Mandatory at check-in for all above 05 Years of Age.
  • Hookah, Pets, and ARMS are not allowed on Hotel premises.
  • King and twin bedrooms will be subject to availability.
  • Photoshoots in the hotel will be an additional cost.
  • Room occupancy varies with each room category, however, a maximum of 03 adults can stay in a single-bedroom room.
  • No personal servants/ maids are allowed to wait upon or stay either in the room or any other area.

General Provisions
 
  • By proceeding with the reservation, you further agree and acknowledge that if the reservation is accepted by the hotel, your stay subsequently shall be subject to the hotel's standard terms and conditions of stay.
  • The hotel may, at its absolute discretion, cancel the reservation if the hotel is of the opinion that the reservation information provided is falsified or incomplete.
  • Bookings made under packages will not be eligible for further add-on discounts.
  • A guest voluntarily agrees and permits the hotel representatives to profile the guest from the public domain to ascertain the details of the guest and render adequate hospitality services to them during their stay in the hotel. 
  • The hotel shall be entitled to vary, amend and /or otherwise change these terms and conditions at any time without prior notice.
  • You shall indemnify and hold the hotel harmless in respect of any liability, loss, damage, cost and expense of any nature arising out of, and/or in connection with the acceptance of the reservation and your stay in the hotel.
  • The hotel shall not be liable for any losses, damages, costs or expenses incurred by you as a result of any cancellation of the reservation by the hotel.
  • No contract will subsist between you and the hotel or any of its affiliates in respect of any services or products offered through the website unless and until the hotel accepts your order by e‐mail or automated confirmation through the website confirming that it has accepted your reservation, booking or order and any such contract shall be deemed to incorporate the hotel reservation terms and conditions of booking and any other relevant terms and conditions relating to particular services or products as set out in the website (“Conditions”).
  • The hotel does not accept any liability for any failure by the hotel to comply with the Conditions where such failure is due to circumstances beyond its reasonable control. If the hotel waives any rights available to it under the Conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion. If any of the Conditions are invalid, unenforceable or illegal for any reason, the remaining Conditions shall nevertheless continue in full force.
  • You are completely responsible for all charges, fees, duties, taxes and assessments arising out of the use of the website.
  • A guest will indemnify the hotel towards all their acts and deeds during the time of their stay in the hotel.
  • A guest will undertake that they are free from any contagious diseases and epidemic diseases during their visit and stay at the Hotel.
  • In case of any dispute with any of the terms of the hotel, the court of appropriate jurisdiction located where the hotel is situated will have the exclusive jurisdiction to handle such disputes.